Return & Exchange Policy
We hope you are happy with your purchase. We are dedicated to providing quality service and take customer satisfaction as top priority. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit or an exchange. Please see below for more information on our return policy.
Returns of Unused BikeZero Products
Returns of BikeZero products can only be made within 14 days of receipt if they are in new condition, unopened and in original packaging and subject to a 20% restocking fee. Original shipping charges are non-refundable. Customer pays to ship both ways if they wish to do an exchange.
Returning BikeZero Products for Warranty Claims
Your BikeZero products (purchased on the Website) have a limited one (1) year warranty covering parts due to manufacturer defect. If a defect arises during the Warranty Period, BikeZero will, at its option
- Repair the affected products at no charge using new parts or parts that are equivalent to new in performance and reliability.
- Exchange the affected products with an equivalent products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.
Follow these steps to return Products during the Warranty Period
Contact our support team firstname.lastname@example.org to initiate the process and obtain a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
Pack the Product in original packaging or sturdy box to ensure the products, parts & accessories will be returned without damage. It is the responsibility of the customer to ensure that the product does not arrive damaged. Write RMA number on packaging.
Once we receive the Product, you will receive an email detailing your warranty status or refund.
Items Damaged During Transit
While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Open a support ticket with BikeZero describing the damage, including photos and confirmation number from freight company.
Please notify us as soon as possible after you send your return by emailing email@example.com including tracking number.
Non-returnable items include, but are not limited to
- Used, Undamaged Products
- Fashionable wear (clothing, hats, etc)
- Items that display wear